Can free users purchase a credits pack directly?
No. Credits packs are available only to accounts with an active paid subscription in the current billing period. We recommend starting with Lite ($9.99/month, including 24,000 words). The Free plan is intended for evaluation only.
Do credits from a credits pack expire?
No. Credits from a credits pack never expire and are stored separately from monthly subscription credits, which reset on your billing date.
Which credits are used first: monthly credits or credits-pack credits?
The system always uses monthly subscription credits first because they expire. Credits from a credits pack are used only after your monthly credits run out.
Can I still use credits-pack credits after cancelling my subscription?
Yes. Cancellations take effect only at the end of the current billing period, so you keep your subscription benefits until then. Monthly subscription credits reset when the subscription expires. Credits purchased in a credits pack are permanent and remain available to use even after cancellation and subscription expiry.
Can I transfer credits to another account?
No. Credits are tied to the account that purchased them. They cannot be transferred to another account or redeemed for cash.
Is payment secure, and do you store my card details?
Yes. Payments are securely processed by Stripe using PCI DSS Level 1 protections. Rehumanize receives only limited card details, such as the last four digits, cardholder name, and expiry date. Sensitive card data never touches our servers.
Why was my card charged later even though I did not take any action?
A failed charge does not turn off automatic renewal; it only means the current membership will expire if the payment remains unpaid. Unless you manually cancel, the system will retry the charge when your card has sufficient funds and restore your monthly membership after payment succeeds. If you do not want to renew, please cancel your subscription manually.
How are the price, expiry date, and existing credits handled if I upgrade mid-cycle?
Please email our customer support team directly. We will review your account and upgrade needs, then provide a tailored solution.
Do unused monthly credits roll over to the next month?
No. Credits included with a monthly subscription reset at the end of each billing period. If you want credits that never expire, you can purchase a credits pack.
Is support available if I am unhappy with the result, such as when text does not pass detection?
AI-generated results involve a degree of uncertainty, which is generally expected. Please contact our customer support team, and we will do our best to investigate and help resolve the issue.
How can I request a refund if I accidentally paid twice?
Please contact our customer support team as soon as possible. We will help verify the duplicate payment and assist with the next steps.