Refund Policy
This Refund Policy explains how refund requests for Rehumanize AI subscriptions and premium credit purchases are handled.
1. Subscription Billing
Payments for Rehumanize AI are generally made on a subscription basis. Depending on the plan you choose, your subscription may renew automatically at the end of each billing cycle unless you cancel it before the renewal date.
2. Premium Credits
In addition to subscriptions, Rehumanize AI offers one-time premium credit top-up packs. Once credits are purchased and added to your account, they are generally non-refundable. However, if you purchased a credit pack by mistake and the credits remain completely unused, you may contact us to request an exception review.
3. Contact Us for Refund Requests
If you believe you were charged by mistake, forgot to cancel your subscription, accidentally purchased a credit pack, or are dissatisfied with our service, you may contact our support team to request a refund. We will review your case and assist you.
4. Refund Review
Refund requests are reviewed on a case-by-case basis. Our evaluation will largely depend on your account's actual usage records, including whether the service or newly purchased credits remain unused. To help us process your request efficiently, please contact us as soon as possible after the charge and provide the relevant account and transaction information.
5. Renewal Charges
Because Rehumanize AI uses subscription billing, renewal payments may be charged automatically according to your selected plan. If you did not intend to renew, please contact us promptly. We will review the charge and do our best to provide a fair solution.
6. Cancellation and Future Charges
Requesting a refund does not automatically cancel your subscription unless we state otherwise. If you no longer wish to be billed in the future, please cancel your subscription in your account settings or contact us for assistance.
7. Response Time
For refund requests or billing-related questions, please email us at [email protected]. We will respond as soon as possible, usually within 48 hours.
8. Approved Refunds
If your refund request is approved, the amount will be returned to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.